Call centers are service operations that handle routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties. The communications typically involve such things as product information, technical support, live messaging, ordering, and telemarketing.
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- Datapoint Provides call center management services.
- Ulysses Learning Contact center simulation-based training program for customer service, sales and coaching.
- Adeptel A multi-service telecommunications bureau offering long distance or 800/900 business services.
- call-centres.com Information site for the global call centre industry.
- Contactual Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.