Companies which offer consulting services to the call center industry.
Related categories 2
Sites 44
- Help-Line (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
- Eric Fraterman Consulting (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
- Call Center Learning Solutions (CCLS) (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
- Amtech Marketing, Inc. (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
- Vocal Laboratories Inc. (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
- M&C Associates (US) - Providing knowledge, experience, and counsel in support of call center services.
- Customer Relationship Metrics (US) - Produces customer relationship management research.
- CCT Group, Inc. (US) - Provides call center consulting services focused on operational and service needs.
- The Northridge Group, Inc. (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
- Customer Solutions Group (US) - Consulting firm specializing in inbound and outbound customer contact centers.
- The Primas Group (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
- GDS Communications, Inc. (US) - Offering training, scripting, programming and reporting services based around Nortel products.
- Harrington Consulting Group, Inc. (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
- Barbara Burke & Associates (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
- FurstPerson (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
- Advanced Call Centre Consulting (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
- Berring Hine Consulting Group (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
- Lieber & Associates (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
- Inbound Call Center Services (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
- Zici (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
- Dial Interactive (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
- DJN Solutions (UK) - Provide design and implementation services for call centre equipment.
- 24Customer (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
- HyperQuality (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
- Contact Center Compliance Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
- At Random Communications (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
- Perfformiad (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
- Casama_Morton Training Service (PH) - Provides training and recruitment services for call centers located in the Philippines.
- The Taylor Reach Group (CA, AU) - Customer relationship consulting. Free monthly newsletter.
- Darryl Beckford Limited (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
- CI2I (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
- Touch Point Associates (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
- Maximum Network Solutions (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
- Contact Centre Action (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
- Kathy Sisk Enterprises (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
- Kramer & Associates (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
- McIntosh & Associates (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
- Stevens Communications Manufacturer of call center software and offers consulting services to telecommunication companies.
- Contact Strategies Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
- DNC Solution Inc. (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
- CSBA Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
- Rostrvm Solutions (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
- Call Center Training Solutions Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
- International Customer Management Institute (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.