Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.
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Sites 66
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- Blå Tornet Data AB Offers software development and consulting based around support organization and management.
- Verint Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
- EchoPass Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.
- Westbay Engineers Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
- Database Systems Corp. Provider of call center technology, including software, predictive dialer systems, and web development products.
- Noetica Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
- Portage Communications Offers a range of call center software tools for forecasting and staffing.
- Callscripter Provides workflow management software for contact centers. Allows creation of call scripts, including screen popping and full reporting suite.
- Engage Technology Specializes in Computer Telephony and E-Commerce solutions software.
- Professional Telecommunications, Inc. Distributor of business management solutions for the call center industry.
- Data Collection Resources Offers monitoring and agent evaluation software.
- Altitude Software Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
- PanaLog Software Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
- Centergistic Solutions Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
- Xentrax Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
- KGA Offers PC-based training and assessment programs for call centers and a number of other industries.
- Genesis Systems Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
- UtilCall Provides a range of call center software utilities.
- Cacti Inc Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
- synTelate Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
- Applied Business Technologies Provider of Call Center recording and quality audit solutions.
- KoolToolz Provides workforce planning tools for call centers, including schedule agents and performance analysis.
- VerbatimTPV Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
- Amtelco Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
- Braxtel Communications Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
- Dial Connection, Inc. Offers predictive dialing, telemarketing and call center software solutions.
- Who's Calling A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
- Gryphon Networks Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
- Teleopti Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
- Vox Spectrum Inc Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
- Inova Solutions Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
- The Amanda Company, Inc. Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
- Vocalcom Offers a range of call center software products, including predictive dialers and sms management solutions.
- Astute Solutions Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
- PeopleForce Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
- Scrub DNC Do Not Call list compliance scrubbing software for Windows and iPhone.
- Electronic Technology Systems Contact center voice, screen, call recording and monitoring software solutions.
- Coordinated Systems, Inc. Provides software for agent monitoring and call recording.
- Envision Telephony, Inc. Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
- Hansen Software Call accounting software systems for the general or professional business or the Hospitality industry.
- i-Net Applications Ltd Provides a range of voice recording applications based upon the Microsoft platform.
- IAT Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.
- Noble Systems Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
- Five9 Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity.
- TouchStar Global providers of contact center technologies. Part of Noble Systems.
- TeleWare PLC Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
- Aspect Inc Global providers of call center solutions including voice, text, chat and social multi-channel support.
- Ameyo DACX Ameyo is a communications suite for contact centers and enterprises with the need for advanced collaboration capabilities. Components include ACD, IVR, voice recording, unified messaging etc.
- Enghouse Interactive Producer of customer call center and telephony integration software.
- TixTime TixTime scheduling, time and attendance, and employee management for contact centers.
- Aheeva - Call Center Software Aheeva call center software is a call center solution using voice over ip for outbound telemarketing and inbound call center.
- Volt Delta Provides software solutions for call centers, directory assistance providers and yellow pages publishers. Solutions include call routing, ACD, speech recogntion, data management, search engine and integration.
- ScoreBuddy Providers of cloud based contact center scoring software. Allows creation of bespoke wallboards and reports.
- Greenlight Innovation Providers of hosted call centre software and CRM solution including predictive dialler, agent scripting and inbound call routing.
- Bright Pattern Providers of multi-channel cloud contact center software
- Snapshotz Online Web based customer service assessment and benchmarking tool.
- 8x8 Business voice over IP telecoms provider. Also provides mobile apps, web conferencing and contact center services.
- OPC Marketing Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
- Wilke Global Providers of consumer-oriented CRM solution. Includes multi-channel contact management, item locator, knowledge-base, and surveys. Hosted and on-premise systems available.
- Ultra Communications Provider of network call centre solutions, offering clients 24/7/365 UK support. Includes inbound/IVR/ACD, predictive dialler, CTI, call recording,MI and managers tools.
- Monet Software Provider of unified call center workforce optimization solution, workforce management, call recording, quality management and performance management software in the cloud.
- Clarity Connect Providers of contact center software native to Skype for Business
- InContact Provide call center software that features voice response system, skills-based routing, speech recognition, inbound/outbound call blending, and workforce optimization.
- Presence Technology Presence Technology offer a suite of modular multi-channel software solutions for call centers.
- Nixxis Nixxis is a software publisher specializing in call/contact centers and customer interaction solutions.
- EasyCall Cloud EasyCall Cloud is online call center and CRM software for telemarketing and telesales.