Help desk software which is based upon browser or web technology.
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- Revelation Help Desk Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
- Sitehelpdesk Helpdesk software with options for software and hardware inventory management.
- Kayako Infotech Ltd. Browser-based help desk software, customer service software and live chat software.
- WonderDesk Organize and track support e-mail calls with help desk software.
- AI-Reply.Com Offer help desk, referral tracking and customer support systems.
- AthenaRMS Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
- osTicket A simple and lightweight open-source support ticket program designed to be easy to install and set up.
- Seeker A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
- CRMdesk Automates online customer support and knowledge base creation through the Internet.
- Trouble Ticket Express Open source web based help desk system written in Perl for Unix and Windows servers.
- HelpDesk Pro Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
- Avensoft Web-based multi-functional help desk software.
- SPoTS Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
- Badgernt HelpLine Service desk software for support personnel and customers (both internal and external). Includes SLA management, automated notification, management reporting, and support for consolidating multiple help-desks.
- Request Tracker Open-source browser-based trouble ticketing system. Docs, screenshots, free download.
- HESK A free, PHP-based help desk software that runs with a MySQL database, allowing you to quickly and easily set up a Web-based ticket support system for your Web site.
- ManageEngine ServiceDesk Plus Web based help desk software with Knowledge base, self service portal, asset management and ITIL processes.
- Help Desk Technology Corporation Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
- AcornAid A free help desk solution compatible with desktop and mobile devices. Includes multi channel support along with other key help desk features.
- Vision Help Desk Multi-Domain/Companies web-based satellite help desk software
- BMC Software, Inc. Track-it! provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. Supports numerous industry best-practices.